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smart Service Management mit S/4HANA
enabling the best customer service experience.
Proactive Service Processes, best Customer Satisfaction, data-enabled After-Sales
> Increase sales with satisfied customers and increase customer satisfaction with the best service management
SAP enables easy and smooth project implementation and offers customers a value-as-a-service experience.
SAP S/4HANA Service supports the setup and operation of functions and processes for service management, business solution portfolio management, service order management, service request management, service billing and customer loyalty.
> Translate customer interactions into meaningful insights and actions that increase trust and drive growth
After-sales contract services with service level agreements (SLAs) on pricing and guarantees
Increased customer satisfaction and loyalty through outstanding service delivery
Management of customer projects
Profitable project implementation – from offer to payment
Configurable cost and price rates
Cost and plan profitable projects more effectively by using historical data and flexible pricing to accelerate bidding and margin protection.
Project setup
Structure and plan projects more easily, define billing plans more precisely and staff projects based on needs.
Profitable project implementation
Optimize profitability and delivery success by tracking time and costs, determining revenue, monitoring work progress, and accounting more accurately.
Cost and plan profitable projects more effectively by using historical data and flexible pricing to accelerate bidding and margin protection.
Project setup
Structure and plan projects more easily, define billing plans more precisely and staff projects based on needs.
Profitable project implementation
Optimize profitability and delivery success by tracking time and costs, determining revenue, monitoring work progress, and accounting more accurately.
Ressource management
Optimize and align resource supply based on project demand
Effective cast
Clearly define the profiles of required resources to ensure projects can be staffed by the right people at the right time.
Coordinated resource supply and optimized utilization
Minimize resource over- and under-utilization by monitoring, managing, and reconciling allocations with improved visibility into planned and actual usage.
Eligible resources
Enable resources to manage and refine their profiles so they can be accurately and effectively deployed on projects that match their skills, abilities and desired project activities.
Clearly define the profiles of required resources to ensure projects can be staffed by the right people at the right time.
Coordinated resource supply and optimized utilization
Minimize resource over- and under-utilization by monitoring, managing, and reconciling allocations with improved visibility into planned and actual usage.
Eligible resources
Enable resources to manage and refine their profiles so they can be accurately and effectively deployed on projects that match their skills, abilities and desired project activities.
Provision of product and service packages
One solution, one contract, one invoice and a central view of all your offers
Package offers
Combine projects, subscriptions, contract-based offers and physical products into a single solution package for transparency and simplicity.
Simplified order management, invoicing and revenue recognition
Issue a single invoice to the customer for the products and services delivered.
Consistent profitability reporting and optimized product/service mix
Analyze revenue, costs and margin at any level of granularity with built-in analytics.
Combine projects, subscriptions, contract-based offers and physical products into a single solution package for transparency and simplicity.
Simplified order management, invoicing and revenue recognition
Issue a single invoice to the customer for the products and services delivered.
Consistent profitability reporting and optimized product/service mix
Analyze revenue, costs and margin at any level of granularity with built-in analytics.
Service management & After-Sales-Services
Service revenue growth with after-sales services
Proactive alerts for meaningful insights into contracts and orders
Support the timely renewal of expiring service contracts and the execution of overdue service orders.
Coordinated service agreements and well-managed recurring services
Automate service order creation, scheduling, and pricing based on contract-related SLAs and pricing agreements.
Returns, service and repair planning
Prepare for customer returns, service appointments and internal repairs with integrated service invoicing. Additionally, you can enable internal repairs and efficient dispatching of service orders based on technician skills and availability.
Support the timely renewal of expiring service contracts and the execution of overdue service orders.
Coordinated service agreements and well-managed recurring services
Automate service order creation, scheduling, and pricing based on contract-related SLAs and pricing agreements.
Returns, service and repair planning
Prepare for customer returns, service appointments and internal repairs with integrated service invoicing. Additionally, you can enable internal repairs and efficient dispatching of service orders based on technician skills and availability.
